Shipping + Returns

Shipping Policy

Ireland & UK SHipping.

Please allow at least 15 working days (3 weeks) for your order to be processed and delivered.

All our products are made to order, ensuring they are uniquely crafted for you.

We aim to design and create your custom orders within 10 working days (approximately 2 weeks, excluding shipping time).

Once completed, orders are shipped via An Post within Ireland or Royal Mail for UK deliveries. Shipping typically takes an additional 3-5 working days. Please plan accordingly to allow enough time for both production and delivery, especially if you have an upcoming event.

For UK orders, shipments are handled by Royal Mail, and there are no custom charges. Orders within Ireland are dispatched through An Post.

Refund & Returns Policy

As orders are all personalised, we do not accept returns.

Please contact me if:
- Your order is not as described
- You are not satisfied with your order
- Your order is damaged

Delayed Orders
If your order has not arrived after the delivery timeframe outlined above, we are happy to offer you a resolution. This may include either:

• A replacement item sent to you free of charge, or

• A full refund for your order.

However, if your order is still within the stated processing + delivery timeframe, we are unable to take further action until the delivery period has elapsed.

We strive to ensure all orders are processed and delivered within the 15 working days (3 weeks), and we appreciate your understanding regarding these terms. If you have any further questions or concerns about your delivery, please don’t hesitate to contact us.
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Updated : 16th January 2025